Information about the exercise of the right to cancel under the Consuner Contracts (Information, Cancelling and Additional Charges) Regulations 2013
Right to Cancel
As confirmed above, we provide a free exchanges and returns service so you can return items without paying return postage. You have 14 days from receipt of your order to return any item. Items must be returned in original condition. Once we receive items, we refund the cost of those items using the method you used to pay. The standard delivery or Next Day Delivery P&P charge you paid (if any) will not be refunded but you will not pay return postage.You have the right to cancel a contract within 14 days without giving any reason.The Cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.To exercise the right to cancel, you must inform us (Vertbaudet at Returns Dept, Vertbaudet, 2 Navigation Walk, Bridge Street, Wakefield, West Yorkshire, WF1 5RH; or firstname.lastname@example.org; or on 033 0303 0191) of your decision to cancel this contract by a clear statement (e.g. a letter send by post, fax or e-mail).To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before that cancellation period has expired.
Effects of cancellation
If you cancel a contract, we will reimburse to you all payments received from you, including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.We will make the reimbursement without undue delay, and not later than- a) 14 days after the day we receive back from you any good supplied, or b) (if earlier) 30 days after the day you provide evidence that you have returned the goods, or c)If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.You shall send the goods back or hand them over to Vertbaudet at our premises at,
Returns Dept, Vertbaudet, 2 Navigation Walk, Bridge Street, Wakefield, West Yorkshire, WF1 5RH
, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods to us. The cost is estimated at a maximum of £10.You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Vertbaudet is authorised and regulated by the Financial Conduct Authority.
Vertbaudet UK Limited. Registered Office: 2 Holdsworth Street, Bradford, West Yorkshire, BD1 4AH. Registered in England (No. 8423990).
All details are correct at the time of publication (July 2015).