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30% OFF your most expensive item PLUS 10% OFF full price items
Home>Vertbaudet General Terms & Conditions

Terms & Conditions of Sale

1. Homepage Offer Terms & Conditions

30% OFF Most Expensive item plus 10% OFF Full Price items in our New Collection when you use order code 8072. Offer valid until 15/08/16 at 9am. Goods supplied are subject to our terms and conditions.

Up to 70% off in our Final Clearance. Valid until 24/08/16 at 9am. Goods supplied are subject to our terms and conditions. We may restrict or refuse orders. Please allow 5-10 days for delivery during sale periods.

°Free Delivery is valid on orders over £49. Goods supplied to our terms and conditions.

To order please call 0844 842 0000 to order by phone, lines open 8am to 11pm, 7 days a week. Calls cost 7p per minute plus your phone company's access charges. Mobile/ other providers' charges may vary.


2. Quality Guarantee

At Vertbaudet we pride ourselves on the quality of our products. So much so that we offer a 6 month guarantee on any item you buy. We will refund the cost of any item that doesn’t live up to your expectations. Your statutory rights as a consumer are unaffected.

Customer Service

We are committed to providing a high standard of service to all our customers and treating them fairly. There may be times when you don't feel we've lived up to this. If this happens, we want to hear from you. Letting us know when you're unhappy with the service you experience gives us the opportunity to put matters right and to improve our service in the future for everybody. Our dedicated staff are committed to working with you on your complaint and resolving it. You can share your concerns with them by calling 033 0303 0191 (9am-5pm Monday to Friday) or emailing complaints@vertbaudet.co.uk. Alternatively, write to: The Complaints Team, Vertbaudet, 2 Holdsworth Street, Bradford, West Yorkshire, BD14AH.

For complaints relating to your Credit Account, please telephone our customer care team on the number given in the Credit Account section below. If you have a problem with your agreement, please try to resolve it with us in the first instance. If you are not happy with the way in which we handled your complaint or the result, you may be able to complain to the Financial Ombudsman Service, however, you must raise any complaint with us first. The Financial Ombudsman Service can be contacted by post at the Financial Ombudsman Service, Exchange Tower, London E14 9SR or by telephone on 0800 023 4567 or 0300 123 9123 or at www.financial-ombudsman.org.uk.

In relation to complaints regarding our retail products and services (e.g. product quality, delivery), under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, if we cannot resolve a complaint using our internal complaints procedure, we must inform you: (i) that the matter cannot be settled, (ii) the name and website address of a relevant provider of Alternative Dispute Resolution (ADR) services, and (iii) whether we (Vertbaudet) are obliged to or prepared to make use of the relevant ADR provider. We are not obliged to use an ADR provider and, as we receive few complaints that are not ultimately resolved, we have decided not to pay to subscribe to an ADR scheme at this stage. We do, however, have a “Primary Authority” arrangement with West Yorkshire Trading Standards and customers can seek advice and information about their rights from Citizens Advice: www.citizensadvice.org.uk.

We do, however, have a 'Primary Authority' arrangement with West Yorkshire Trading Standards and customers can seek advice and information about their rights from Citizens Advice: www.citizensadvice.org.uk. We are committed to providing a high standard of service and treating our customers fairly.

We aim to maintain our prices throughout the season, unless they are subject to any special discount or merchandise offers, which we may, from time to time, offer you. All our prices, where applicable include VAT or Insurance Premium Tax at the current rate. If these rates, or any other tax, charge or levy is introduced by the Government, then we reserve the right to alter our prices at any time. The new price will be shown on the merchandise page on the website, your order confirmation email and delivery note.

3. Our Contract with You

Your order is only considered accepted (and a contract formed between us) when we dispatch the goods to you. We will not be held wholly or partly responsible for any circumstances beyond our reasonable control, which cause the delay or failure to deliver the goods or services, or to comply with any other obligation. Standard postage and packing costs just £3.99 per order or free when you spend £49 or more. This charge remains the same whatever the size of your order. When goods are in our warehouse and are in stock we deliver within 5-10 working days of approving your order. If delivery is likely to be longer, we will give you an expected delivery date. If, for example, an item is unavailable, we may send an alternative, which you can return, free of charge, if it is unsuitable.

Next Day Delivery is available and is an additional service provided under a separate contract. Please refer to the Delivery & Returns information information for details of availability and charges and to the section headed 'Returning Merchandise to us' below for details of your rights to cancel the service. We reserve the right to accept in part or full, or decline, any order or request for credit.

We offer the following payment methods: Pay later with a Vertbaudet Credit Account and payment with a Credit or Debit Card including Visa, MasterCard and Maestro.

4. Use of products

All our products are for domestic use only. If you intend to use them for business, then you must check that they are suitable. You may also invalidate any warranty if the products are used for business purposes.

Using the product for domestic purposes: We will be responsible for any loss that you suffer as a result of a product’s failure, provided the reason for its failure was reasonably foreseeable by both you and us when the contract was completed.

Using the product for business purposes: We will not be responsible for any economic loss including, but not limited to, loss of profit, revenue, contracts, savings, loss of data, goodwill or reputation. Our maximum liability will be limited to the replacement value of the product.

Whether products have been used for domestic or business purposes, Vertbaudet does not, by law, limit or exclude its liability for death or personal injury caused by negligence, breach of duty, gross negligence or willful misconduct. This clause does not affect the rights given to you by law as a consumer.

5. Returning Merchandise to us

We provide a free exchanges and returns service so you can return items without paying return postage. You have 21 days from receipt of your order to return any item. Items must be returned in original condition. Once we receive items, we refund the cost of those items using the method you used to pay. The standard delivery or Next Day Delivery P&P charge you paid (if any) will not be refunded but you will not pay return postage.

We recommend you use the above free returns service where we manage the safe return once you hand items to your local Hermes courier but you also have the right to return items under Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013 by giving notice of cancellation in writing or another durable medium within 14 working days starting on the day after the day of delivery. However, if you opt to cancel under the Regulations, you must arrange and pay for the return of items and take care to ensure returned items are received undamaged. Once we receive items, we will refund the cost of those items using the method you used to pay. If you cancel an entire order transaction and the order was delivered by standard delivery (rather than Next Day Delivery), we will also refund the £3.99 P&P charge you paid (if any) but you will have paid return postage. If you cancel an entire order transaction delivered by Next Day Delivery, the terms are slightly different. Next Day Delivery is an additional service provided under a separate contract and can only be cancelled under the above Regulations by giving notice of cancellation in writing or another durable medium up to the point at which we start to provide that additional service. If, after choosing and paying for Next Day Delivery, you cancel an entire order transaction under the Regulations, we will only refund the £3.99 standard delivery charge and not the additional £1.00 charge for Next Day Delivery.

Contact details for cancelling orders under the Regulations are as follows:- Returns Dept, Vertbaudet, 2 Navigation Walk, Bridge Street, Wakefield, West Yorkshire, WF1 5RH; or returns@vertbaudet.co.uk.

Further information in relation to cancelling under the Regulations can be found below.

At myHermes ParcelShops - open 7 days a week, until late. Easy and convenient, simply attach the myHermes ParcelShop returns address label to your parcel and take it to any shop. Find your nearest shop at www.myhermes.co.uk/parcelshopfinder


6. The Vertbaudet Credit Account

A Vertbaudet Credit Account is a credit agreement available subject to acceptance to UK residents aged 18+. Statements are issued monthly. Payments due 21 days after the statement date. Minimum monthly payment will be the greater of either (i) £5; (ii) 5% of your outstanding balance or (iii) all interest, insurance and administration charges on the current statement plus 1% of your remaining outstanding balance. Credit Account Example; cash price and amount of credit £300, Representative 35.9% APR Variable. Interest rate 31.1% variable . By applying for a Credit Account you consent to a credit search. We will search files of credit reference agencies who record the search and we may share information about you and the conduct of your account with them and other companies, including La Redoute Group, for use in credit decisions and to pursue debtors. We may also use your information held within Cyrillus Vertbaudet Group and/or La Redoute Group to run your credit account. Vertbaudet was previously part of La Redoute Group and La Redoute continue to administer Credit Accounts for Vertbaudet. We may restrict or refuse applications. For full details please refer to a catalogue or our Privacy Policy .

If you require more details of the credit reference agencies from whom we record information about you, please telephone our customer care team on 0330 303 0191. Our lines are open from Monday to Friday 8am-9pm and Saturday 9am – 4.30pm. Your call may be recorded for training or monitoring purposes.

Arrears Terms Should you fail at any time to keep your account up to date and in accordance with the terms and conditions of trading, we reserve the right to charge for our costs which will not exceed £12.00 per event in respect of any of the following: despatch of any reminder letter or other communication, refer to drawer cheques or other failure to honour any method of payment, or to transfer your account to a debt collection department or agency. We also reserve the right to issue you with a default notice and demand full repayment of the whole outstanding balance in the event of any breach of the terms and conditions of trading occurring in the conduct of your account.

7. Order Codes

Order Codes tell us which promotion or special offer you are entitled to claim with your order. The Order Code is for you personally, and remains the property of the company at all times. Unless stated otherwise in the Order Code details for the relevant offer, Order Codes can only be used once and discounts are not valid on discounted items, sale items and certain products indicated online. If you place more than one order using the same Order Code, your first order only will be accepted. We reserve the right to restrict or refuse orders or substitute gifts where necessary.

We reserve the right to take action to recover merchandise which has been delivered incorrectly by us following any abuse of Order Code and/or to adjust your account with us.

8. Trading area & VAT

Our merchandise (except certain stated items) is for sale within the UK (including Northern Ireland), Channel Islands, the Isle of Man and BFPO Germany. All prices include VAT unless the product is exempt. However, where VAT is chargeable or becomes chargeable (previously exempt products may become chargeable to VAT from time to time), we reserve the right to amend our prices to reflect any changes in VAT which may occur from time to time (e.g. an exempt product may become chargeable; the rate of VAT chargeable on a product may change). The new price will be shown on the product page on the site, on your order confirmation email and on your delivery note. No discount will be given on products where VAT is not chargeable, nor accountable to HM Customs & Excise or similar authority within the European Union.

9. Data Protection Act 1998

Vertbaudet is registered to hold personal data under the Data Protection Act 1998. Our Privacy Policy explains how we use personal information we collect about you and includes the topics set out below:

  • Your confidentiality and privacy
  • Information we might need from you
  • How we use this information
  • How to unsubscribe from marketing
  • Cookies
  • How we keep this information secure
  • Changes to our Privacy Policy
  • Head Office Contact Details

If we make changes to our Privacy Policy , we will notify you by updating the statement on our website. You can access our website homepage and browse our site without disclosing your personal data.

10. Copyright & Trademark

The use of Trademarks advertising our merchandise should not be taken as indicating the merchandise's country of origin. Except where otherwise stated, copyright rests with Vertbaudet UK Limited in respect of the material published in this catalogue and any copyrighted matters may only be used with the consent of Vertbaudet.

11. Alteration to the Terms & Conditions, Wavier & Governing Law

We reserve the right to amend these Terms & Conditions if necessary. You will be subject to the terms and conditions at the time that you use the website unless any change is required by law or government authority. If any of these terms and conditions is deemed invalid or unenforceable by any competent authority, that condition will be removed. This will not affect any of the remaining terms and conditions. Any delay or failure by us to exercise our legal rights within our contract with you should not be seen as a waiver of our legal rights. These terms and conditions and the contract between you and us will be governed by the laws of England and any disputes will be resolved exclusively in the English courts.

12. The right to Cancel

Information about the exercise of the right to cancel under the Consuner Contracts (Information, Cancelling and Additional Charges) Regulations 2013

Right to Cancel

You have the right to cancel a contract within 14 days without giving any reason.The Cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.To exercise the right to cancel, you must inform us (Vertbaudet at Returns Dept, Vertbaudet, 2 Navigation Walk, Bridge Street, Wakefield, West Yorkshire, WF1 5RH; or returns@vertbaudet.co.uk; or on 033 0303 0191) of your decision to cancel this contract by a clear statement (e.g. a letter send by post, fax or e-mail).To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before that cancellation period has expired.

Effects of cancellation

If you cancel a contract, we will reimburse to you all payments received from you, including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.We will make the reimbursement without undue delay, and not later than- a) 14 days after the day we receive back from you any good supplied, or b) (if earlier) 30 days after the day you provide evidence that you have returned the goods, or c)If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.You shall send the goods back or hand them over to Vertbaudet at our premises at, Returns Dept, Vertbaudet, 2 Navigation Walk, Bridge Street, Wakefield, West Yorkshire, WF1 5RH , without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods to us. The cost is estimated at a maximum of £10.You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Vertbaudet is authorised and regulated by the Financial Conduct Authority.

Proprietor: Vertbaudet UK Limited. Registered Office: 2 Holdsworth Street, Bradford, West Yorkshire, BD1 4AH. Registered in England (No. 8423990).

All details are correct at the time of publication (January 2016).

13. Instagram – Prize Draw

1. Prize Draw Competition opens on Wednesday 11th May 2016 and closes at 12:00pm on Monday 16th May 2016; is open only to entrants from the UK (including Northern Ireland), Channel Islands and BFPO Germany aged 18 years and over (excluding those involved in the competition, employees of Vertbaudet, and by its former sister companies, La Redoute and Daxon and their families). Entries received after that time will not be placed into the Prize Draw Competition.

2. Entry into the competition is free of charge and not linked to any obligation to purchase or request a catalogue, or to any gift allocation scheme. Please remember that your picture and comments may be posted on our Instagram page with your Instagram name and profile picture and will be accessible to anyone viewing that page. A post might also be added to your wall as notification.

3. To enter the competition like the picture, follow @VertbaudetUK Instagram page and tag 3 friends in the comments below the post.

4. There will be 1 winner, the winner will receive: £100 credit to spend at vertbaudet.co.uk

5. Responsibility cannot be accepted for entries arriving after the closing date and time.

6. Only one entry per person.

7. The winner will be chosen at random from all valid entries shortly after the closing date, 12:00pm on Monday 16th May 2016. We will post the name of the winners on our Instagram page.

8. The prize draw winner will be notified on Wednesday 18th May 2016.

9. It is the responsibility of the winner/s to notify Vertbaudet by private message on Instagram in order to claim their prize. Once notified Vertbaudet will liaise with the winner and arrange delivery of the chosen prize.

10. Winners have 10 days to claim their prize. If a winner does not contact us within that timeframe Vertbaudet reserve the right to choose another winner in their place.

11. Vertbaudet may partially or totally alter, extend or cancel this Competition.

12. By entering the competition you agree to your profile name, profile image and entry comments to be shown on Vertbaudet’s Instagram wall. We reserve the right to feature photographs, names and postal town locations of all competition winners for advertising purposes (unless they renounce their prize).

13. Proprietor: Vertbaudet UK Limited. Registered Office: 2 Holdsworth Street, Bradford, West Yorkshire, BD1 4AH (No. 8423990).

14. This competition is in no way endorsed by Facebook and/or its partners.

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