To contact us by post
Please write to:
The Customer Care Manager, Vertbaudet, 2 Navigation Walk, Bridge Street, Wakefield, WF90 8AB.
To contact us by phone
0844 842 0000 - Order lines are open 7 days a week 7am -10pm. Calls cost 7p per minute plus your phone company’s access charge. Mobile/ other providers' charges may vary.
033 0303 0191 - Enquiry lines open 6 days a week Mon-Fri 8am-9pm and Sat 9am - 4:30pm.
We have improved our call answering system with an additional automatic function which allows you to place an order, check your balance, make a payment and arrange a returns collection, without the need to queue. Of course, if you prefer to speak to someone, you can always ask to be transferred to an adviser.
Calls may be recorded and monitored for training purposes.”