To contact us by post
Please write to:
The Customer Care Manager, Vertbaudet, 2 Navigation Walk, Bridge Street, Wakefield, WF90 8AB.
To contact us by phone
0844 842 0000
Order lines are open 7 days a week 7am -10pm. Enquiry lines open 6 days a week Mon-Fri 8am-9pm and Sat 9am - 4:30pm.
We have improved our call answering system with an additional automatic function which allows you to place an order, check your balance, make a payment and arrange a returns collection, without the need to queue. Of course, if you prefer to speak to someone, you can always ask to be transferred to an adviser.
Calls cost up to 5p per minute with a connection charge of just under 6p from all BT landlines. Mobiles and other providers' charges may vary.