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Vertbaudet

SearchSpecial Offer: 25% off* EVERYTHING sitewide with Order Code 8026

FREE° delivery when you spend £60 or more!

Home>Vertbaudet Delivery & Returns Infomation

Delivery information

  • Christmas Delivery

    Our last order date for Christmas delivery is 19/12/14.



    How much is delivery?

    Free standard delivery or delivery to your chosen My Hermes ParcelShop when you spend £60 or more, a saving of £3.99, on any order.



    How long will my order take to be delivered?

    When goods are in our warehouse and are in stock we deliver within 5-10 working days of approving your order. If delivery is likely to be longer, we will give you a likely delivery date. If, for example, an item is unavailable, we may send an alternative, which you can return, free of charge, if it is unsuitable.

  • Is my order eligible for Next Day Delivery?

    For any orders placed before 7pm your order will be with you on the following days:

    Order day (order placed before 7pm) Mon Tue Wed Thu Fri Sat Sun
    Delivery day Tue Wed Thu Fri Sat Tue Tue

    For any orders placed after 7pm :
    Order day (order placed after 7pm) Mon Tue Wed Thu Fri Sat Sun
    Delivery day Wed Thu Fri Sat Tue Tue Tue
    Next Day Delivery is currently only available on orders added to a Vertbaudet Credit Account†. Your goods and a Next Day Delivery Charge of £1.99 (additional to the standard £3.99 delivery charge) will be added to your next statement. Customers may not be able to use the Next Day Delivery service if their account is not up to date, has become dormant, or has insufficient funds. Next DayDelivery is not available for non-mainland UK addresses. The service will not be available on UK Bank Holidays and we reserve the right to remove the Next Day Delivery offer at any time. Please allow an additional day for delivery on orders placed after 7pm Monday to Thursday. Orders placed on Saturday and Sunday or after 7pm on Friday, will be delivered on Tuesday. All items must be in stock at the time of ordering to be eligible for Next Day Delivery. Please allow until 9pm on the day for delivery. Next Day Delivery is an additional service provided under a separate contract. Please refer to the General T&C's or at vertbaudet.co.uk for further information, including details of your right to cancel that service. A Vertbaudet Credit Account is a credit agreement available subject to acceptance to UK residents aged 18+. Representative 32.9% APR variable. By applying for a Credit Account you consent to a credit search.
  • • Can you tell me about delivery notes, exchanges and returns?

    For your convenience we offer a returns service. If your goods are delivered by your local courier, they will collect your return parcel FREE♦ of charge. This is the quickest way to get it back to our warehouse, and it also avoids the long queue at the Post Office. Simply contact your courier using the telephone number on your delivery note or the contact details on your parcel. They will arrange a convenient place and time for them to collect your parcel.

    You can also request a collection by visiting My Account and clicking on "Arrange a courier collection". For your convenience, our returns service is FREE♦. You can return or exchange (subject to eligibility) any item through our courier network service FREE♦ of charge within 14 days♦ of receipt. For exchanges, any discounts will be carried across and we won’t charge you again for delivery.

    When returning items please state your reason for returning them, as this will enable us to address any issues immediately. If you can't find your returns form, Click Here to download one.

    You can also take your return parcel to the Post Office. Please see your delivery note for further details.

  • • How do I return an item free?

    Log in or Register with My Account to request a parcel collection.
    The easiest way to return a parcel is to call your courier - their direct telephone number is on your delivery note. If you are registered with My Account , log in and click on "My Returns" then select "Arrange a courier collection" at a convenient time for you. Once you’ve arranged your collection, your local Hermes courier will collect your parcel within 2 days.

    You can also take your return parcel to the Post Office, please see your delivery note for further details.
    Returns at myHermes ParcelShops are easy and convenient. MyHermes ParcelShops are open 7 days a week, early until late. Simply attach the myHermes ParcelShop returns address label to your parcel and take it to any shop. Find your nearest shop at www.myhermes.co.uk/parcelshopfinder.
    With our free exchanges and returns service you have a full 14 days from receipt to make sure you are happy with your items. Alternatively use the returns form, Click Here to download one.

    Returns at myHermes ParcelShops Easy and convenient, myHermes ParcelShops are open 7 days a week, early until late. Simply attach the myHermes ParcelShop returns address label to your parcel and take it to any shop. Find your nearest shop at www.myhermes.co.uk/parcelshopfinder.

  • • How do I return a large item?

    If you have a Vertbaudet Account, simply log in to My Account and arrange for us to collect your large item at a time to suit you. We may need to contact you so please ensure your personal details, especially your email address and day time phone numbers, are correct.

  • • Have you received my returns?

    We will send you an automatic email to confirm we have received your returned items and credited them to your account. If you have a Vertbaudet Account and are registered with My Account , simply log in and check your Returns Received page. Log in or Register with My Account to check your returns have arrived.

  • • How do I exchange an item?

    Just call us and quote the catalogue number, size and colour of the item you wish to exchange, together with the catalogue number, size and colour of the item you wish to exchange it for. At the same time, you can arrange for us to collect the item you wish to return.
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