How is my balance calculated?
If you have a Credit Account and you have a balance outstanding, we will send you a monthly statement showing the amount you owe. If you have a Credit Account and are registered with My Account, you can check your balance online. Your balance is calculated on a daily basis and will show any payments, returns and new items. When your statement is produced it will include any postage and packing charges, any interest charges and any other charges, for example for insurance products. The minimum monthly payment is 5% of the balance owed or £5, whichever is the greater. Minimum payments are rounded down to the nearest pound. A minimum monthly interest charge of 50p applies when there is a balance on your account.
A Credit Account is a credit agreement available subject to acceptance to UK residents aged 18+. Credit Account Example: cash price and amount of credit £300. Representative 35.9% APR variable. Interest rate 31.1% variable. By applying for a Credit Account you consent to us performing a credit search.
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Can I return unsuitable items and is it free?
We want to make shopping with Vertbaudet hassle-free so we provide a free exchanges and returns service through which you can return items without incurring the cost of return postage by contacting us or our courier within 14 days of receipt of goods ordered.
Each parcel contains a delivery note listing items enclosed and explaining if we have been unable to send some of your order. Keep this until you are satisfied with everything. Then, if you wish to return any items, just fill in the
returns form attached, stating your reasons for return. This will enable us to address any issues. If your goods are delivered by our local courier, Hermes, they will collect your return parcel free of charge.
For your convenience, our returns service is FREE♦. You can return or exchange (subject to eligibility) any item through our courier network service FREE♦ of charge within 14 days♦ of receipt. For exchanges, any discounts will be carried across and we won't charge you again for delivery.
As mentioned above, we provide a free exchanges and returns service so you can return items without paying return postage. Items must be returned in original condition. Once we receive items, we refund the cost of those items using the method you used to pay. The standard delivery or Next Day Delivery P&P charge you paid (if any) will not be refunded but you will not pay return postage.
We recommend you use the above free returns service where we manage the safe return once you hand items to your local Hermes courier but you also have the right to return items under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 by notifying us that you wish to cancel within 14 days following delivery. If you opt to cancel under the Regulations, you must arrange and pay for the return of items and take care to ensure returned items are received undamaged. Once we receive items, we will refund the cost of those items using the method you used to pay. If you cancel an entire order transaction and the order was delivered by standard delivery (rather than Next Day Delivery), we will also refund the £3.99 P&P charge you paid (if any) but you will have paid return postage. If you cancel an entire order transaction delivered by Next Day Delivery, the terms are slightly different. Next Day Delivery is an additional service provided under a separate contract and can only be cancelled under the above Regulations by giving notice of cancellation in writing or another durable medium up to the point at which we start to provide that additional service. If, after choosing and paying for Next Day Delivery, you cancel an entire order transaction under the Regulations within 14 working days after delivery, we will only refund the £3.99 standard delivery charge and not the additional £1.99 charge for Next Day Delivery.
Contact details for cancelling orders under the Regulations are as follows: Returns Dept, La Redoute, 2 Navigation Walk, Bridge Street, Wakefield, West Yorkshire, WF1 5RH; or firstname.lastname@example.org.
Information your parcel will contain
Each parcel contains an up-to-date delivery note, listing items enclosed and explaining if we have been unable to send some of your order. Keep this until you are satisfied with everything. A returns label is also attached to your delivery note. When returning items please state your reason to enable us to address any issues immediately. If you can't find your returns form, Click Here to download one.
Returns at myHermes ParcelShopsArranging a collection
Easy and convenient, myHermes ParcelShops are open 7 days a week, early until late. Simply attach the myHermes ParcelShop returns address label to your parcel and take it to any shop. Find your nearest shop at www.myhermes.co.uk/parcelshopfinder
To arrange a collection at a place and time to suit you, simply call your courier directly using the contact details on the outside of your parcel. You can also take your returns to a Post Office if this is more convenient for you - please see your delivery note for further details. Just like our courier service, you will not pay for postage on items returned through the Post Office. Alternatively, you can request a collection by visiting vertbaudet.co.uk and clicking on MY ACCOUNT. You can email email@example.com and request a courier collection, or call our automated service on 033 0303 0191, selecting option 3. Once you've arranged your collection, your local Hermes courier will collect your parcel within 2 days.
Next day delivery
Next Day Delivery is currently only available on orders added to a Vertbaudet Credit Account†. Your goods and a Next Day Delivery Charge of £1.99 (additional to the standard £3.99 delivery charge) will be added to your next statement. Customers may not be able to use the Next Day Delivery service if their account is not up to date, has become dormant, or has insufficient funds. Next Day Delivery is not available for non-mainland UK addresses. The service will not be available on UK Bank Holidays and we reserve the right to remove the Next Day Delivery offer at any time. Please allow an additional day for delivery on orders placed after 7pm Monday to Thursday. Orders placed on Saturday and Sunday or after 7pm on Friday, will be delivered on Tuesday. All items must be in stock at the time of ordering to be eligible for Next Day Delivery. Please allow until 9pm on the day for delivery. Next Day Delivery is an additional service provided under a separate contract. Please refer to the Terms and Conditions for further information, including details of your right to cancel that service.
Our courier delivery service covers most of the UK, but in some parts of the country our couriers operate on alternate days. Free Delivery is valid on orders of £60 applies to the Standard Delivery charge only.back to top