Delivery & Returns

Shopping with us is easy! Our friendly courier Hermes will deliver your parcel directly to your door, or you can pick up your parcel when it suits you from a local shop using the Click & Collect Service through myHermes ParcelShop.


See below to find out more.

Due to the exceptional world health situation, some of our delivery services have been disrupted. The click & collect service via myHermes parcel shop is no longer available. You can still get your parcel delivered to your doorstep via our standard home delivery service. Additionally we can sadly no longer accept return requests, however, we will be accepting returns outside of the normal 30 day returns policy: you will be able to return your parcel within 30 days after the ParcelShop service is running again.


We apologise for the inconvience caused and we hope to resume these services as soon as possible. Thank you for your understanding.

FREE Home Delivery

when you spend £49 or more

Delivery is charged at £3.99 for orders less than £49.

FREE Click & Collect

when you spend £49 or more

Delivery is charged at £3.99 for orders less than £49.

Our Click & Collect with myHermes ParcelShop service is a really convenient way to receive your order. We deliver to your preferred local ParcelShop and you collect your parcel at a time that suits you.
We’ll even text you to let you know it’s ready to be picked up, so you won’t have to wait around for your delivery!

How long does delivery take?

We aim to deliver your parcel within 5 - 7 working days after your order is placed. During exceptionally busy times, such as the launch of sale or Black Friday, there may be a slight delay in delivery.

Due to the exceptional world health situation, we have implemented high-security measures in our warehouse to ensure the safety and security of members of staff. We currently aim to deliver your parcel within 14 working days after your order is placed. We apologise for the inconvenience.

FREE Returns at myHermes ParcelShops

Easy and convenient, myHermes ParcelShops are open 7 days a week, early until late. Simply attach the myHermes ParcelShop returns address label to your parcel and take it to any myHermes ParcelShop. Find your nearest shop at www.myhermes.co.uk/parcelshopfinder