Delivery & Returns

Shopping with us is easy! Our friendly courier Hermes will deliver your parcel directly to your door, or you can pick up your parcel when it suits you from a local shop using the Click & Collect Service through myHermes ParcelShop.

See below to find out more.

Due to Covid-19 some of our delivery services have been disrupted. The Click and Collect service via myHermes parcel shop is temporarily unavailable. We apologise for the inconvenience caused.

Unfortunately we have had to temporarily suspend our delivery service to Northern Ireland.

FREE Home Delivery

when you spend £49 or more

Delivery is charged at £3.99 for orders less than £49.

FREE Click & Collect

when you spend £49 or more

Delivery is charged at £3.99 for orders less than £49.

Our Click & Collect with myHermes ParcelShop service is a really convenient way to receive your order. We deliver to your preferred local ParcelShop and you collect your parcel at a time that suits you.
We’ll even text you to let you know it’s ready to be picked up, so you won’t have to wait around for your delivery!

How long does delivery take?

The UK has left the EU on 1st Jan 2021. There will be some delays while we are working on adapting our delivery process. We aim to deliver your order within 17 working days.

We aim to deliver your parcel within 5 working days after your order is placed. During exceptionally busy times, such as the launch of sale or Black Friday, there may be a slight delay in delivery.

FREE Returns at myHermes ParcelShops

Easy and convenient, myHermes ParcelShops are open 7 days a week, early until late. Simply attach the myHermes ParcelShop returns address label to your parcel and take it to any myHermes ParcelShop. Find your nearest shop at