Terms & Conditions of Sale
1. Offers Terms & Conditions
LAYERUP: £10 off orders of £60 or more using code LAYERUP. Exclusions apply: brands & licences are excluded from this offer. Offer valid from Wednesday 29th November 2023 9am GMT until Wednesday 20th December 2023 at 9 am GMT.
Dreamy Essentials: Up to 25% off selected items. Exclusions apply: brands & licences are excluded from this offer. Offer valid from Wednesday 29th November 2023 9am GMT until Wednesday 20th December 2023 at 9 am GMT.
New Customer Offer: 20% off full price items using code HELLO20. Offer valid from 27th November 2022 2pm GMT until 21st March 2024 at 9am GMT. Exclusions apply: brands, licences & basics are excluded from this offer. Offer only valid for new customers, on their first order only.
Goods supplied are subject to our terms and conditions. We may restrict or refuse orders. Vertbaudet UK Limited, Highdown House, Yeoman Way, Worthing, West Sussex BN99 3HH.
2. Quality Guarantee
At Vertbaudet we pride ourselves on the quality of our products. So much so that we offer a 6 month guarantee on any item you buy. We will refund the cost of any item that doesn’t live up to your expectations. Your statutory rights as a consumer are unaffected.
We are committed to providing a high standard of service to all our customers and treating them fairly. There may be times when you don't feel we've lived up to this. If this happens, we want to hear from you. Letting us know when you're unhappy with the service you experience gives us the opportunity to put matters right and to improve our service in the future for everybody. Our dedicated staff are committed to working with you on your complaint and resolving it. You can share your concerns with them by emailing us.
In relation to complaints regarding our retail products and services (e.g. product quality, delivery), under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, if we cannot resolve a complaint using our internal complaints procedure, we must inform you: (i) that the matter cannot be settled, (ii) the name and website address of a relevant provider of Alternative Dispute Resolution (ADR) services, and (iii) whether we (Vertbaudet) are obliged to or prepared to make use of the relevant ADR provider. We are not obliged to use an ADR provider and, as we receive few complaints that are not ultimately resolved, we have decided not to pay to subscribe to an ADR scheme at this stage. We do, however, have a “Primary Authority” arrangement with West Yorkshire Trading Standards and customers can seek advice and information about their rights from Citizens Advice: www.citizensadvice.org.uk. We are committed to providing a high standard of service and treating our customers fairly.
All our prices, where applicable include VAT or Insurance Premium Tax at the current rate. If these rates, or any other tax, charge or levy is introduced by the Government, then we reserve the right to alter our prices at any time.
3. Our Contract with You
Your order is only considered accepted (and a contract formed between us) when we dispatch the goods to you. We will not be held wholly or partly responsible for any circumstances beyond our reasonable control, which cause the delay or failure to deliver the goods or services, or to comply with any other obligation. Standard postage and packing costs £3.99 per order or free when you spend £49 or more. This charge remains the same whatever the size of your order.
4. Use of products
All our products are for domestic use only. If you intend to use them for business, then you must check that they are suitable. You may also invalidate any warranty if the products are used for business purposes.
Using the product for domestic purposes: We will be responsible for any loss that you suffer as a result of a product’s failure, provided the reason for its failure was reasonably foreseeable by both you and us when the contract was completed.
Using the product for business purposes: We will not be responsible for any economic loss including, but not limited to, loss of profit, revenue, contracts, savings, loss of data, goodwill or reputation. Our maximum liability will be limited to the replacement value of the product.
Whether products have been used for domestic or business purposes, Vertbaudet does not, by law, limit or exclude its liability for death or personal injury caused by negligence, breach of duty, gross negligence or willful misconduct. This clause does not affect the rights given to you by law as a consumer.
5. Returning Merchandise to us
We want to make shopping with Vertbaudet hassle-free so we provide a FREE returns service through EVRi ParcelShops. Items can be returned within a 30 day period after purchasing.
You can go to any EVRi ParcelShops across the United Kingdom.
EVRi ParcelShops are open 7 days a week, from early morning to late at night and they are easy and convenient. Simply attach the EVRi ParcelShops returns address label to your parcel and take it to any shop. Find your nearest shop.
Each parcel contains a delivery form listing the items enclosed within the parcel. If you wish to return any items just fill in the form included in your parcel stating the quantity to return – without the delivery note we will not be able to process your return.
When you drop off your return package at an EVRi parcel shop, please ask for proof of delivery and keep it until you have been refunded.
Please note that the following products cannot be returned:
- Personalised items
- Worn items
- Unclean items
- Mismatched items
- Items not bought from Vertbaudet
Items must be returned using EVRi ParcelShops, in their original condition and in their original individual packaging using EVRi ParcelShops.
Once we receive your items, we will refund you using the payment method that you used to place your order. The standard delivery charge you paid (if any) will not be refunded however you will not have to pay return postage.
We cannot issue refunds or return goods for items that didn’t get returned to an EVRi ParcelShop. We might give them to charity.
6. Trading area & VAT
Our merchandise (except certain stated items) is for sale within the UK (Northern Ireland included), Channel Islands and the Isle of Man. Please note that we do not recognise and accept the BFPO addressing format. All prices include VAT unless the product is exempt. However, where VAT is chargeable or becomes chargeable (previously exempt products may become chargeable to VAT from time to time), we reserve the right to amend our prices to reflect any changes in VAT which may occur from time to time (e.g. an exempt product may become chargeable; the rate of VAT chargeable on a product may change). The new price will be shown on the product page on the site, on your order confirmation email and on your delivery note. No discount will be given on products where VAT is not chargeable, nor accountable to HM Customs & Excise or similar authority within the European Union.
7. Data Protection Act 1998
- - Your confidentiality and privacy
- - Information we might need from you
- - How we use this information
- - How to unsubscribe from marketing
- - Cookies
- - How we keep this information secure
- - Head Office Contact Details
8. Copyright & Trademark
9. Alteration to the Terms & Conditions, Wavier & Governing Law
We reserve the right to amend these Terms & Conditions if necessary. You will be subject to the terms and conditions at the time that you use the website unless any change is required by law or government authority. If any of these terms and conditions is deemed invalid or unenforceable by any competent authority, that condition will be removed. This will not affect any of the remaining terms and conditions. Any delay or failure by us to exercise our legal rights within our contract with you should not be seen as a waiver of our legal rights. These terms and conditions and the contract between you and us will be governed by the laws of England and any disputes will be resolved exclusively in the English courts.
10. The right to Cancel
Information about the exercise of the right to cancel under the Consumer Contracts (Information, Cancelling and Additional Charges) Regulations 2013
Right to Cancel
You have the right to cancel a contract within 14 days without giving any reason.The Cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.To exercise the right to cancel, you must inform us (Click here to email us) of your decision to cancel this contract by a clear statement.To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before that cancellation period has expired. If you opt to cancel under the Regulations, you must arrange and pay for the return of items and take care to ensure returned items are received undamaged. Once we receive items, we will refund the cost of those items using the method you used to pay.
Effects of cancellation
If you cancel a contract, we will reimburse to you all payments received from you, including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than- a) 14 days after the day we receive back from you any goods supplied, or b) (if earlier) 30 days after the day you provide evidence that you have returned the goods, or c)If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. You shall send the goods back or hand them over to Vertbaudet at our premises at, Returns Dept - Vertbaudet - 59981 Tourcoing Cedex - FRANCE, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods to us. The cost is estimated at a maximum of £10. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Proprietor: Vertbaudet UK Limited. Registered Office: Highdown House, Yeoman Way, Worthing, West Sussex BN99 3HH. Registered in England (No. 8423990).
All details are correct at the time of publication (September 2016).