Terms & Conditions of Sale

• "We", "Us", "Our", "Vertbaudet" refer to VERTBAUDET UK Limited.
• "Buyer", "Customer", "You", "Your" refers to any person placing an order through vertbaudet.uk.
• "Website" refers to vertbaudet.uk.
• "Goods" means products offered for sale on the Website.
• "Contract" means the contract for the sale and purchase of Goods between Us and You.
• "T&Cs" refers to these general terms and conditions of sale.

2.1. Customer identification

To place an order, You need to log in with Your email address or customer number and password. For Your first order, You will need to follow the account creation procedure indicated on the Website. Your customer number is personal.

2.2. Order registration and confirmation

Once You have selected all the Products You wish to order, You can log in to Your account or create an account, then choose the delivery address and method, and finally confirm the payment method. This last payment step will formalise the sales contract between Vertbaudet and You.

These Terms and Conditions apply to all contracts for the sale of Goods via the Website. Since You confirm Your payment, You agree to be bound by these Terms and Conditions.

We will confirm acceptance of Your order by sending You an order confirmation email within 48 hours of Your order placement.

Please note: Due to Our automated processing system, an order can only be amended for a very limited window after it is placed (often only a few minutes, up to a maximum of 24 hours), and before the order status updates to "Awaiting preparation". Once an order has reached this stage, it cannot be amended.

If Your order has already entered the "Awaiting preparation" or "Dispatched" stage and cannot be amended in Our system, You should either exercise Your right of withdrawal (Article 5 of the T&Cs) or make a standard return (Article 6 of the T&Cs) to receive Your refund.

Prices are shown in Pounds Sterling (£) and include all applicable taxes. Any mandatory fees or charges are included in the headline price displayed. Any order implies acceptance of the prices and description of the Goods available for sale.

Payment must be made at the point of order using the available methods: PAYPAL, CREDIT or DEBIT CARD, KLARNA, APPLE PAY and GIFT CARD VERTBAUDET.

All Our prices, where applicable, include VAT or Insurance Premium Tax at the current rate. If these rates, or any other tax, charge or levy is introduced by the Government, then We reserve the right to alter Our prices at any time.

Our merchandise (except certain stated items) is for sale within the UK (Northern Ireland included), Channel Islands and the Isle of Man. Please note that We do not recognise and accept the BFPO addressing format. All prices include VAT unless the product is exempt. However, where VAT is chargeable or becomes chargeable (previously exempt products may become chargeable to VAT from time to time), We reserve the right to amend Our prices to reflect any changes in VAT which may occur from time to time (e.g. an exempt product may become chargeable; the rate of VAT chargeable on a product may change). The new price will be shown on the product page on the site, on Your order confirmation email and on Your delivery note. No discount will be given on products where VAT is not chargeable, nor accountable to HM Customs & Excise or similar authority within the European Union.

We will deliver the Goods to the address You specify when placing Your order. Please make sure Your address is correct when placing Your order, as We have no means to correct it after validation on Your part.

You may also choose to be delivered to a Parcelshop. In this case, please make sure the Parcelshop of Your choosing is the correct one. Please be aware that if the Parcelshop You have chosen is closed, We will choose another one for You within the vicinity.

Standard postage and packaging for small items is £4.99 per order for Home Delivery, £2.99 for Click & Collect, or free on orders of £49 or more. Bulky items are charged at £5.99 per order, regardless of order value.

Delivery costs and timeframes are set out on the Website before payment.

Unless otherwise agreed, We aim to deliver within 6 to 7 working days of order acceptance.

However, in the event that an order is confirmed lost by the transporter or fails to reach You, We are committed to providing a resolution by way of a reshipment or a full refund.

Unless Goods are excluded by law (e.g. perishable goods, personalised items), You have the right to cancel a purchase within 14 calendar days after Your order is delivered. You do not need to give a reason for cancelling.

To exercise this right, You must inform Us by clicking here.

If You cancel Your order, You must arrange and pay for the return of the Goods and take care they are received undamaged. The cost is estimated at a maximum of £10.

We will refund all payments received from You, limited to the Goods effectively returned, including the cost of delivery. If You have expressly chosen a delivery method that is more expensive than Our cheapest standard delivery method, We will only refund You the cost of the cheapest standard delivery. In this case, We can retain the difference in cost between standard delivery and the delivery method You have chosen.

We may make a deduction from the reimbursement for loss of value of the Goods supplied, if the loss is the result of handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.

We will make the reimbursement without undue delay, and in any event not later than 14 days after the day:

• We receive the Goods back, or
• You supply evidence of having sent back the Goods, whichever is the earliest, or
• If no Goods were supplied, 14 days after the day on which We are informed about Your decision to cancel this contract.

We will make the reimbursement using the same means of payment as You used for the initial transaction, unless You have expressly agreed otherwise. You will not incur any fees because of the reimbursement.

You shall send back or hand over the Goods to Us at: Returns Dept - Vertbaudet - 59981 Tourcoing Cedex - France.

Proprietor: Vertbaudet UK Limited. Registered Office: Highdown House, Yeoman Way, Worthing, West Sussex BN99 3HH. Registered in England (No. 8423990).

All details are correct at the time of publication (13/03/2026).

If You have not exercised Your right to cancel specified in Article 5 of the T&Cs, We will accept the return of Your Goods on a commercial basis.

We want to make shopping with Us hassle-free so We provide a free returns service through EVRi ParcelShops.

Goods can be returned within 30 days after Your order has been delivered. Beyond the mentioned period, We will not accept Your returns and no refund will be issued.

You can go to any EVRi ParcelShops across the United Kingdom.

EVRi ParcelShops are open 7 days a week, from early morning to late at night and they are easy and convenient. Simply attach the EVRi ParcelShops returns address label to Your parcel and take it to any shop. Find Your nearest shop here.

Each parcel contains a delivery form listing the items enclosed within the parcel. If You wish to return any items just fill in the form included in Your parcel stating the quantity to return. Without the delivery note We will not be able to process Your return.

When You drop off Your return package at an EVRi parcel shop, please ask for proof of delivery and keep it until You have been refunded.

Please note that the following products cannot be returned:

• Personalised items
• Worn items (unless the item has only been tried)
• Unclean items
• Mismatched items
• Items not bought from Vertbaudet

It is specified that they must be returned in their original condition and in their original individual packaging.

Once We receive Your items (and provided that the abovementioned conditions are met), We will refund You using the payment method that You used to place Your order. It can take up to 14 days for Your refund to be issued. The standard delivery charge You paid (if any) may not be refunded, however You will not have to pay return postage.

We cannot issue refunds or return Goods for items that did not respect the mentioned conditions. We might give them to charity.

7.1. Statutory rights

All Goods sold on this Website comply with Your legal rights as a consumer under the Consumer Rights Act 2015. These rights include:

• Satisfactory Quality: the Goods are a standard that a reasonable person would consider satisfactory, safe, durable, and free from defects.
• Fit for Purpose: the Goods are suitable for the purpose for which they are normally used.
• Conformity to Description: the Goods must match the description, sample, or model provided at the time of purchase.

If an item is faulty or not as described, You have the right to request a full refund within 30 days of delivery.

After 30 days, You may request repair or replacement, and if that fails, a price reduction or refund.

For issues occurring within 6 months of delivery, the law presumes the fault existed at the time of delivery, unless We can prove otherwise. However, the burden of proof for defects is reversed after the 6-month period has expired. This means that, after this period has expired, it is Your responsibility to prove that the defect existed at the time of delivery.

These rights cannot be excluded or limited by Our terms. For more details, please consult the Consumer Rights Act 2015 provisions here: https://www.legislation.gov.uk/ukpga/2015/15/contents.

7.2. Commercial warranty

We pride ourselves on the quality of Our products.

We offer, in addition to Your statutory rights, a 6-month guarantee on any item You buy. Should a product not meet Your expectations within this 6-month period, We will offer a resolution in accordance with Our internal procedures (which may include a voucher, reshipment, or refund depending on the nature of the fault). To process a claim for a faulty item, You must first provide photographic evidence of the defect. We reserve the right to request the return of the faulty item for inspection before a refund or reshipment is processed.

Your statutory rights as a consumer are unaffected: We undertake to ensure that the Goods are as described, of satisfactory quality, and fit for purpose. If Goods are faulty, UK consumer law provides remedies including repair, replacement, or refund.

8.1. Personal use only

The products offered by Us are intended exclusively for personal use and not for professional resale. Purchases on the Website should be made in usual quantities for a household. You may also invalidate any warranty if the products are used for business purposes or resale.

8.2. Specificities for personalised products

Products personalised at Your request are excluded from the provisions relating to the right of withdrawal. They cannot be returned or exchanged, except in cases where statutory rights apply.

By sending Us the text to be added to the personalised item, You agree that the terms provided are free of third-party rights (intellectual property rights), so that We cannot be held liable in any way.

Furthermore, You agree not to request the personalisation of the item with pornographic, paedophilic, violent, obscene or defamatory terms, or terms that are likely to undermine human dignity.

We reserve the right to refuse any personalisation request that contravenes this article. In any event, You shall be solely liable for any violation of third-party rights or the aforementioned ethical provisions; Vertbaudet shall not be held liable in this regard.

Finally, please note that We do not check the spelling or grammar of the text You submit.

Please also note that, due to the personalisation process, the delivery time will be extended by approximately 6 additional working days.

The price of personalisation varies depending on the size of the item: Small items: £5.99; Bulky items: £8.99. This cost is added to the base price of the product.

We are committed to providing a high standard of service to all Our customers and treating them fairly. There may be times when You do not feel We have lived up to this. If this happens, We want to hear from You. Letting Us know when You are unhappy with the service You experience gives Us the opportunity to put matters right and to improve Our service in the future for everybody. Our dedicated staff are committed to working with You on your complaint and resolving it. You can share Your concerns with them by emailing Us.

In relation to complaints regarding Our retail products and services (e.g. product quality, delivery), under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, if We cannot resolve a complaint using Our internal complaints procedure, We must inform You:

• That the matter cannot be settled.
• The name and website address of a relevant provider of Alternative Dispute Resolution (ADR) services.
• Whether We are obliged to or prepared to make use of the relevant ADR provider.

We are not obliged to use an ADR provider and, as We receive few complaints that are not ultimately resolved, We have decided not to pay to subscribe to an ADR scheme at this stage. We do, however, have a "Primary Authority" arrangement with West Yorkshire Trading Standards and customers can seek advice and information about their rights from Citizens Advice: www.citizensadvice.org.uk. We are committed to providing a high standard of service and treating Our customers fairly.

We undertake to act in accordance with the UK's data protection legislation:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018

Our Privacy Policy explains how We use personal information we collect about You. Acceptance of the T&Cs implies acceptance of this Privacy Policy.

All elements of the Website, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents. Similarly, the trademarks, logos, designs and models appearing on the Website are the exclusive property of Vertbaudet. Their disclosure shall in no way be interpreted as granting any licence or right to use said trademarks and distinctive elements protected by copyright. They may not therefore be used without incurring liability for infringement.

Thus, none of the elements originating from the Website may be copied, reproduced, republished, downloaded, posted, transmitted or distributed in any way whatsoever without the prior written authorisation of Vertbaudet.

12.1. Packaging Producer Responsibility

We comply with the applicable UK environmental legislation, including the Producer Responsibility Obligations Regulations 2007 (as amended) and any applicable Extended Producer Responsibility requirements.

Where required by law, We are duly registered with the relevant UK environmental authority and fulfil Our obligations in relation to packaging waste reporting, recovery and recycling.

12.2. Recycling information

You are encouraged to dispose of packaging responsibly and in accordance with local recycling regulations applicable in Your area of residence within the UK. Recycling availability may vary depending on local authority provisions.

12.3. UK Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH)

Where applicable, Goods placed on the UK market comply with the requirements of UK REACH as administered by the Health and Safety Executive. Where required by law, relevant registrations or notifications have been completed.

12.4. Waste Electrical and Electronic Equipment (WEEE)

Where applicable, electrical and electronic equipment supplied by the Company complies with the Waste Electrical and Electronic Equipment Regulations 2013 (as amended). Customers must not dispose of such products with general household waste and should use appropriate collection or recycling facilities.

Some content (images, videos, text or other multimedia elements) on this site may be generated or modified using artificial intelligence systems.

Users are informed that this content may represent fictional people, objects or situations and that any resemblance to real people is coincidental or subject to legal authorisation.

Users acknowledge that AI-generated content is made available for informational, promotional or marketing purposes.

The use of this content by the Website complies with legal provisions relating to intellectual property and UK GDPR.

Vertbaudet has an obligation of result for all stages of order taking as well as for the stages following the conclusion of the sales contract.

Vertbaudet undertakes to describe the Goods as accurately as possible. If, despite all Our precautions, minor errors occur, We cannot be held liable for this under any circumstances. Any dispute on this point will be dealt with in the context of a possible exchange and the warranties mentioned in Article 7 of the T&Cs.

We also cannot be held liable in the event that the non-performance of Our obligations is attributable either to the unforeseeable and insurmountable actions of a third party to the contract or if an event makes the performance of the T&Cs impossible or radically different from what was intended at the time the contract was concluded.

Vertbaudet cannot be held liable for any inconvenience or damage relating to the use of the Internet, such as a break in service, the presence of computer viruses or external intrusions.

This clause does not affect the rights given to You by law as a consumer.

We reserve the right to amend these T&Cs at any time, in particular to comply with UK customer law or because Our internal rules are changing. However, these new T&Cs shall not apply to transactions in progress at the time of their entry into force.

You will be subject to the terms and conditions at the time that You use the Website unless any change is required by law or government authority.

If any of these terms and conditions is deemed invalid or unenforceable by any competent authority, that condition will be removed. This will not affect any of the remaining terms and conditions. Any delay or failure by Us to exercise Our legal rights within Our contract with You should not be seen as a waiver of Our legal rights.

These terms and conditions and the contract between You and Us will be governed by the laws of England and Wales. Before initiating any legal proceedings, You agree to make reasonable efforts to resolve any dispute or claim arising out of or in connection with these T&Cs through amicable negotiations. You should submit a written complaint via the contact details provided on Our website. If the dispute remains unresolved following amicable negotiations, You may bring the matter before the courts of England and Wales. Such courts shall have exclusive jurisdiction.

The following provisions form part of the contract concluded with a content creator selected by VERTBAUDET (hereinafter the "INFLUENCER") with the aim that the INFLUENCER creates content (the "Contents") for VERTBAUDET based on products that VERTBAUDET will send them free of charge (the "Products"). They form an integral part of the contractual package between the INFLUENCER and VERTBAUDET (the "Parties"), composed of:

• The following provisions
• The document already signed by the Parties (the "Signed Document")

All together referred to as the "Contract".

16.1. Intellectual property

The Parties agree that each of them remains the sole owner of the intellectual property rights they acquired prior to the effective date of the Signed Document.

The INFLUENCER guarantees, at its own risk, that it is the owner of all intellectual property rights included in the Contents and that these rights are free from any exploitation. Contents are therefore not subject to any intellectual property rights claims by third parties.

The INFLUENCER grants VERTBAUDET the exclusive worldwide right, for the lifetime of the Contents, to reproduce the Contents on VERTBAUDET's social networks for all uses, including commercial, promotional, and advertising uses, on all media. It is specified that the price of this transfer is included in the remuneration of the INFLUENCER detailed in the Signed Document.

16.2. Confidentiality

The Parties are bound to comply with a strict obligation of confidentiality about the Contract's terms and about any documents exchanges related to the Products, VERTBAUDET'S strategies, or any information of any kind whatsoever relating to the conclusion of the Contract, and this for the entire Contract period and for a period of five (5) years after the Contract expires.

16.3. Force majeure

Neither party shall be liable for any failure or delay in performing its obligations under the Contract if such failure or delay is due to any cause beyond that Party's reasonable control, including but not limited to natural disasters, war, terrorism, governmental actions, pandemics, etc.

The affected Party shall notify the other Party as soon as reasonably practicable of the occurrence of a force majeure event. The obligations of the affected Party shall be suspended for the duration of the force majeure event. If the force majeure event continues for a period exceeding sixty (60) days, either Party may terminate the Contract by written notice to the other.

16.4. Ethical conduct

The INFLUENCER declares that they do not engage in activities that are contrary to public decency or unethical compared to VERTBAUDET values.

16.5. Personal data

The INFLUENCER declares that they agree to comply with the data protection conditions set out in VERTBAUDET's Privacy Policy.

16.6. Non-transferability

The Contract is concluded in consideration of the INFLUENCER as a person and may not be assigned or transferred in any way, for any reason and to any person whatsoever without the express prior written consent of VERTBAUDET.

It is specified that this constitutes an essential obligation of the Contract, the breach of which shall immediately and automatically result in its termination, at the sole fault of the INFLUENCER.