Terms & Conditions of Sale

1. Offers Terms & Conditions

Home & Toys Edit: 25% off selected items. Offer valid from 25th May 2022 9am GMT until 8th June 2022 at 9am GMT.

New Customer Offer: 20% off full price items using code WELCOME20. Offer valid from 3rd March 2022 until 8th June 2022 at 9am GMT. Exclusions apply: brands, basics & face masks are excluded from this offer. Offer only valid for new customers, on their first order only.

Goods supplied are subject to our terms and conditions. We may restrict or refuse orders. Vertbaudet UK Limited, Highdown House, Yeoman Way, Worthing, West Sussex BN99 3HH.


2. Quality Guarantee

At Vertbaudet we pride ourselves on the quality of our products. So much so that we offer a 6 month guarantee on any item you buy. We will refund the cost of any item that doesn’t live up to your expectations. Your statutory rights as a consumer are unaffected.

Customer Service

We are committed to providing a high standard of service to all our customers and treating them fairly. There may be times when you don't feel we've lived up to this. If this happens, we want to hear from you. Letting us know when you're unhappy with the service you experience gives us the opportunity to put matters right and to improve our service in the future for everybody. Our dedicated staff are committed to working with you on your complaint and resolving it. You can share your concerns with them by emailing us.

In relation to complaints regarding our retail products and services (e.g. product quality, delivery), under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, if we cannot resolve a complaint using our internal complaints procedure, we must inform you: (i) that the matter cannot be settled, (ii) the name and website address of a relevant provider of Alternative Dispute Resolution (ADR) services, and (iii) whether we (Vertbaudet) are obliged to or prepared to make use of the relevant ADR provider. We are not obliged to use an ADR provider and, as we receive few complaints that are not ultimately resolved, we have decided not to pay to subscribe to an ADR scheme at this stage. We do, however, have a “Primary Authority” arrangement with West Yorkshire Trading Standards and customers can seek advice and information about their rights from Citizens Advice: www.citizensadvice.org.uk. We are committed to providing a high standard of service and treating our customers fairly.

All our prices, where applicable include VAT or Insurance Premium Tax at the current rate. If these rates, or any other tax, charge or levy is introduced by the Government, then we reserve the right to alter our prices at any time.

3. Our Contract with You

Your order is only considered accepted (and a contract formed between us) when we dispatch the goods to you. We will not be held wholly or partly responsible for any circumstances beyond our reasonable control, which cause the delay or failure to deliver the goods or services, or to comply with any other obligation. Standard postage and packing costs £3.99 per order or free when you spend £49 or more. This charge remains the same whatever the size of your order.

4. Use of products

All our products are for domestic use only. If you intend to use them for business, then you must check that they are suitable. You may also invalidate any warranty if the products are used for business purposes.

Using the product for domestic purposes: We will be responsible for any loss that you suffer as a result of a product’s failure, provided the reason for its failure was reasonably foreseeable by both you and us when the contract was completed.

Using the product for business purposes: We will not be responsible for any economic loss including, but not limited to, loss of profit, revenue, contracts, savings, loss of data, goodwill or reputation. Our maximum liability will be limited to the replacement value of the product.

Whether products have been used for domestic or business purposes, Vertbaudet does not, by law, limit or exclude its liability for death or personal injury caused by negligence, breach of duty, gross negligence or willful misconduct. This clause does not affect the rights given to you by law as a consumer.

5. Returning Merchandise to us

We want to make shopping with Vertbaudet hassle-free so we provide a free returns service through myHermes ParcelShops. Return your items within a month of goods ordered.

Each parcel contains a delivery note listing items enclosed. If you wish to return any items, just fill in the form included in your parcel stating the quantity to return. Please note we are unable to accept the return any of the following products:

  • Personalised items
  • Worn items
  • Unclean items
  • Mismatched items
  • Items not bought at Vertbaudet

Items must be returned in their original condition and in their original individual packaging. Once we receive items, we refund the cost of those items using the method you used to pay. The standard delivery charge you paid (if any) will not be refunded but you will not pay return postage.


6. Trading area & VAT

Our merchandise (except certain stated items) is for sale within the UK (Northern Ireland included), Channel Islands and the Isle of Man. All prices include VAT unless the product is exempt. However, where VAT is chargeable or becomes chargeable (previously exempt products may become chargeable to VAT from time to time), we reserve the right to amend our prices to reflect any changes in VAT which may occur from time to time (e.g. an exempt product may become chargeable; the rate of VAT chargeable on a product may change). The new price will be shown on the product page on the site, on your order confirmation email and on your delivery note. No discount will be given on products where VAT is not chargeable, nor accountable to HM Customs & Excise or similar authority within the European Union.

7. Data Protection Act 1998

Vertbaudet is registered to hold personal data under the Data Protection Act 1998. Our Privacy Policy explains how we use personal information we collect about you and includes the topics set out below:

  • Your confidentiality and privacy
  • Information we might need from you
  • How we use this information
  • How to unsubscribe from marketing
  • Cookies
  • How we keep this information secure
  • Changes to our Privacy Policy
  • Head Office Contact Details

If we make changes to our Privacy Policy, we will notify you by updating the statement on our website. You can access our website homepage and browse our site without disclosing your personal data.

8. Copyright & Trademark

The use of Trademarks advertising our merchandise should not be taken as indicating the merchandise's country of origin. Except where otherwise stated, copyright rests with Vertbaudet UK Limited in respect of the material published in this catalogue and any copyrighted matters may only be used with the consent of Vertbaudet.

9. Alteration to the Terms & Conditions, Wavier & Governing Law

We reserve the right to amend these Terms & Conditions if necessary. You will be subject to the terms and conditions at the time that you use the website unless any change is required by law or government authority. If any of these terms and conditions is deemed invalid or unenforceable by any competent authority, that condition will be removed. This will not affect any of the remaining terms and conditions. Any delay or failure by us to exercise our legal rights within our contract with you should not be seen as a waiver of our legal rights. These terms and conditions and the contract between you and us will be governed by the laws of England and any disputes will be resolved exclusively in the English courts.

10. The right to Cancel

Information about the exercise of the right to cancel under the Consumer Contracts (Information, Cancelling and Additional Charges) Regulations 2013

Right to Cancel

You have the right to cancel a contract within 14 days without giving any reason.The Cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.To exercise the right to cancel, you must inform us (Click here to email us) of your decision to cancel this contract by a clear statement.To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before that cancellation period has expired. If you opt to cancel under the Regulations, you must arrange and pay for the return of items and take care to ensure returned items are received undamaged. Once we receive items, we will refund the cost of those items using the method you used to pay.

Effects of cancellation

If you cancel a contract, we will reimburse to you all payments received from you, including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.We will make the reimbursement without undue delay, and not later than- a) 14 days after the day we receive back from you any good supplied, or b) (if earlier) 30 days after the day you provide evidence that you have returned the goods, or c)If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.You shall send the goods back or hand them over to Vertbaudet at our premises at, Returns Dept - Vertbaudet - 59981 Tourcoing Cedex - FRANCE, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods to us. The cost is estimated at a maximum of £10.You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Proprietor: Vertbaudet UK Limited. Registered Office: Highdown House, Yeoman Way, Worthing, West Sussex BN99 3HH. Registered in England (No. 8423990).

All details are correct at the time of publication (September 2016).

13. Easter Instagram Competition

The competition will run from Monday 11th April until Monday 18th April at Midnight. The competition is to win one of two Easter Bundles. Bundle one contains (705011291, 705011345, 620030815 beige & 705040138). Bundle two contains (705011493, 705011646 & 620030815 multi) If the prizes are no longer available Vertbaudet will selected a similar prize. Two prizes will be issued to two separate winners the winners must follow Vertbaudet UK on Instagram, like the dedicated post & answer the question asked on the post. The winners will be the two people chosen at random and they will be requested to send their details over Instagram Message (Full Name & Address). The competition is open only to entrants from  the United Kingdom and Channel Islands aged 18 years and over (excluding those involved in the competition, employees of Vertbaudet, and by its former sister companies, La Redoute and Daxon and their families). Entries received after the closing times mentioned above will not be placed into the Prize Draw Competition. Please remember that comments may be posted on our Instagram page with the winners Instagram name and profile picture will be accessible to anyone viewing that page. These prizes are non-transferable but can be used in conjunction with offers online. Responsibility cannot be accepted for entries arriving after the closing date and time. Only one entry per person per competition. The winners will be chosen at random from all valid entries after the closing date. We will post the name of the winners on our Instagram page. The prize draw winners will be notified by the latest of Monday 25th April 2022 . It is the responsibility of the winners to notify Vertbaudet by private message on Instagram in order to claim their prize. Once notified Vertbaudet will liaise with the winners and arrange delivery of the prizes. The winners have 3 days to claim their prize. If the winners do not contact us within that timeframe Vertbaudet reserve the right to choose different winners in their place. The names of the winners can only be obtained by sending a stamped self-addressed envelope to the following address: Prize Draw Manager, Vertbaudet UK Limited, 216 Rue Winoc Chocqueel, 59200 Tourcoing France between 25/04/2022 and 25/05/2022. A copy of these rules will be sent free of charge to anyone who makes a request in writing to the address above. Participation is deemed as acceptance of these rules. Vertbaudet may partially or totally alter, extend or cancel these competitions. By accepting the prize you agree to your profile name, profile image and entry comments to be shown on Vertbaudet’s Instagram wall. We reserve the right to feature photographs, names and postal town locations of all competition winners for advertising purposes (unless they renounce their prize). Proprietor: Vertbaudet UK Limited, Highdown House, Yeoman Way, Worthing, West Sussex, BN99 3HH This competition is in no way endorsed by Instagram and/or its partners.