How can we help you today?
Find below our most Frequently Asked Questions:
1 When can I expect my order to be delivered?
We currently aim to deliver your order within 7 to 10 working days.
You can track your orders in My Account > "My Orders".
2 You are shipping from France, do I have to worry about extra charges?
3 Do you offer a Click & Collect option?
4 Do you deliver to Northern Ireland?
You can freely place your order with no extra costs. Please allow an additional day for delivery.
5 Delivery delay updates
During busier periods for example the sales or Black Friday we do sometimes encounter some delays. But we try our best to get everything with you as soon as possible. You can track your orders in "My Account" > "View My Orders".
11 I have paid using Klarna, how can I contact Customer Support?
You have the possibility to call directly Klarna's Customer Support: Nr - 020 300 50833. Or you can also visit their Customer Support page.
7 I have placed an order but have not received a confirmation email. What should I do?
You can check that your order has been received by logging into your account on My Account > My orders. Please also check in your spam folder, if you still cannot find the order confirmation email you can either contact us by Facebook Messenger, or click here to email us.
7 Is it possible to customise a product?
Our customization service, such as first name embroideries, is currently unavailable.
However, we are working on it. We hope to be able to offer this service soon.