How can we help you today?

Find below our most Frequently Asked Questions:

DELIVERY

1 When can I expect my order to be delivered?

We are currently aim to deliver your order within 7 working days.
You can track your orders in My Account > "My Orders".

2 You are shipping from France, do I have to worry about extra charges?

No, they’re on us! You can place your order knowing that the price you see is the price you will pay - no surprises!

3 Do you offer a Click & Collect option?

Yes we do! You can find your nearest shop here.

4 Do you deliver to Northern Ireland?

You can freely place your order with no extra costs. Please allow an additional day for delivery.

5 Delivery delay updates

During busier periods for example the sales or Black Friday we do sometimes encounter some delays. But we try our best to get everything with you as soon as possible. You can track your orders in "My Account" > "View My Orders".

RETURNS

6 How can I return unsuitable items and is it free?

We want to make shopping with Vertbaudet hassle-free so we provide a free returns service through myHermes ParcelShops. Return your items within a month of goods ordered.


Each parcel contains a delivery note listing items enclosed. If you wish to return any items, just fill in the form included in your parcel stating the quantity to return. Please note we are unable to accept the return any of the following products:

  • Personalised items
  • Worn items
  • Unclean items
  • Mismatched items
  • Items not bought at Vertbaudet
  • Without the delivery note


Items must be returned in their original condition and in their original individual packaging. We do not accept returns sent to our registered office. Make sure the item appears on the delivery note, otherwise we will not be able to process your return. Once we receive items, we refund the cost of those items using the method you used to pay. The standard delivery charge you paid (if any) will not be refunded but you will not pay return postage.

7 How do I return my parcel using myHermes ParcelShops?

Easy and convenient, myHermes ParcelShops are open 7 days a week, early until late. Simply attach the myHermes ParcelShops returns address label to your parcel and take it to any shop. Find your nearest shop.

7 How long will my return take to be processed?

We aim to refund you within 5 working days of having processed the returned item(s). Once your return has been processed we will send you an email to let you know or alternatively, you can check if we have received it by logging into My Account. The refund will be issued back to the means of payment used for placing the order.

OTHERS

7 I have placed an order but have not received a confirmation email. What should I do?

You can check that your order has been received by logging into your account on My Account > My orders. Please also check in your spam folder, if you still cannot find the order confirmation email you can contact us by Facebook Messenger, or click here to email us.

CONTACT US

7 How can I get in touch with you?

You can contact us by Facebook Messenger, or click here to email us.

Opening hours Mon-Fri 9am-6pm.