How can we help you today?

Find below our most Frequently Asked Questions:

DELIVERY

1 When can I expect my order to be delivered?

We currently aim to deliver your order within 12 working days.
You can track your orders in My Account > "My Orders".

2 You are shipping from France, do I have to worry about extra charges?

No, they’re on us! You can place your order knowing that the price you see is the price you will pay - no surprises!

3 Do you offer a Click & Collect option?

We do! Unfortunately, due to Covid-19, the Click and Collect service via myHermes ParcelShops is temporarily unavailable. We will update this section as soon as the service resumes.

4 Do you deliver to Northern Ireland?

Unfortunately due to Brexit we have had to temporarily suspend our delivery service to Northern Ireland. We will update this section as soon as the activity resumes.

5 Delivery delay updates

There are currently no delivery delays. We will update this status as soon as possible if anything changes.

RETURNS

6 How can I return unsuitable items and is it free?

We want to make shopping with Vertbaudet hassle-free so we provide a free returns service through myHermes ParcelShops. Return your unwanted items within 90 days of receipt of goods ordered.

Each parcel contains a delivery note listing items enclosed and explaining if we have been unable to send some of your order. Keep this until you are satisfied with everything. Then, if you wish to return any items, just fill in the returns form included in your parcel, stating your reasons for return. This will enable us to address any issues.

Items must be returned in original condition. Once we receive items, we refund the cost of those items using the method you used to pay. The standard delivery charge you paid (if any) will not be refunded but you will not pay return postage.

7 How do I return my parcel using myHermes ParcelShops?

Easy and convenient, myHermes ParcelShops are open 7 days a week, early until late. Simply attach the myHermes ParcelShops returns address label to your parcel and take it to any shop. Find your nearest shop.

7 How long will my return take to be processed?

Due to Covid-19, we have had to reinforce safety measures in our warehouse resulting in some delays in treating returns. We apologise for the inconvenience. We will send you an email when your return is completed. Alternatively, you can check that we have received your returns by logging in to My Account.

OTHERS

7 I have placed an order but have not received a confirmation email. What should I do?

You can check that your order has been received by logging into your account on My Account > My orders. Please also check in your spam folder, if you still cannot find the order confirmation email you can contact us by Facebook Messenger, or on 02076 603 562 or click here to email us.

CONTACT US

7 How can I get in touch with you?

You can contact us by Facebook Messenger, or on 02076 603 562 or click here to email us.

Opening hours Mon-Fri 9am-6pm